Brand
POP MART
Return Policy
“Blind box” means no one knows which exact figurine of the series you may get before opening—nor do us. A regular figurine will be replaced if the secret edition appears in the whole set (big congratulations!!!)
REMINDER: due to the special feature mentioned above, we DO NOT offer any refund or exchange, except for following reasons:
Blind box goods are designer toys with heavy handmade participation in craft production.
Minor defect such as uneven coloring, slight scratches, paint drops or bubbles are common; if there are serious defects, please apply for after-sale service after receiving goods.
If the card inside the Blind box does not match the figurine, we will supplement the corresponding card according to the piece.
If the whole box has duplicate figures, the missing regular figurine will be provided and the duplicated figurine will be taken back.
For MEGA 1000% product, please kindly provide the identity IDs of the related products when you reach out to customer service.
The after-sales rules of Limited Edition Products shall be subject to the specific notice of event publicity.
For some series, we offer secret edition redeem card. Please reach out to customer support for redeem.
IMPORTANT: For products we sell and OPEN(under your instruction of course) during live stream, we DONOT offer any refund once opened, except for product defects. For further information and please contact our customer support.
